Introduction

University Hospitals of Morecambe Bay NHS Foundation Trust, Lancashire North Clinical Commissioning Group and Cumbria Clinical Commissioning Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

University Hospitals of Morecambe Bay NHS Foundation Trust, Lancashire North Clinical Commissioning Group and Cumbria Clinical Commissioning Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th February 2013.

What we collect

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.bettercaretogether.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services (see below).

We may also ask you for information when you report a problem with our site.

If you complete an online form, which will usually include your name, contact details and other questions in relation to your overall view of services or health, we will use this information to fulfill your request. The information will not be used for any other purposes or released to any third parties.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. If you volunteer to complete the questionnaire, you will be transferred to a third party site within the UK. The information you provide will be used to inform decisions on the future delivery of services. It will not be possible to identify you from the answers you give.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access. You will not however be identified as an individual from our collection of this data.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for the purpose of system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Where we store your personal data

The data that you submit through the site is emailed to us and is not held on the website server. The data we collect from you is therefore held in the UK; however Google stores information generated by its cookies in the US (see IP addresses and cookies above).

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you for the purpose of providing our services to you and to ensure that content from our site is presented in the most effective manner for you and for your computer.

Other websites

Our site may, from time to time, contain links to and from the websites of other NHS bodies, partner organisations, voluntary organisations and professional clinical associations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. You should regularly check the contents of this Privacy Policy to check for any updates to it.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at bettercaretogether@mbht.nhs.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to University Hospitals of Morecambe Bay NHS Foundation Trust, Trust HQ, Westmorland General Hospital, Burton Road, Kendal, Cumbria LA9 7RG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.